Use these answers while you wait for a reply, or before you pick a channel.
trustWhat if a problem hits outside business hours?+
Someone is on duty every hour of every day, including public holidays and weekends, so no query waits for a morning. Live chat takes about three minutes to answer, email around twelve hours, and the phone about one minute.
trustWhere do I find help in German or Finnish?+
Replies arrive in English, German, Finnish or Norwegian, so pick whichever of those you think in. Nothing is lost by writing in your own language, as the same team covers all four across the day.
trustWhy would I ask for my data to be deleted?+
Ask for a copy or a deletion at
[email protected] and the privacy desk answers with what it can do. Your request follows the same rules as the rest of the account, and the reply spells out which details can be removed.
trustWhat happens when I cannot remember my login?+
Share the email address registered on the account and what you were doing when things went wrong, and the agent can find your file from that. Nobody on the team asks for your password, so a request for it means you are not talking to Maxispin Casino.
trustWhat if I want to check the licence behind the site?+
Maxispin Casino LLC holds licence ALSI-694046 from the Anjouan Offshore Finance Authority, and that pair of details is what a complaint or a check should quote. The company number 907356 sits alongside it, with a registered address in Bandar Salaam, Mutsamudu.
trustWhere should I ask to shut my account for good?+
Send the request to
[email protected] from the address on the account, and the team closes it once any balance is settled. Closing is permanent, so if a break is all you need, a cooling-off period or self-exclusion keeps your history intact.